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Privacy policy

1. PRIVACY POLICY

1.1 This Website is owned and operated by Northgate PLC. Registered address is Norflex House, Allington Way, Darlington, DL1 4DY.

1.2 Our privacy policy relates only to information that we obtain from you and we will only request information that is necessary to enable us to provide the Services or as otherwise stated in this privacy policy. If you visit a website operated by a third party through a link included on this Website, your information might be used differently by the operator of the linked website. We cannot be responsible for your protection and privacy when visiting such websites and their privacy policies should always be checked.

1.3 The information you provide to us when using this Website may be processed for the following reasons:-

1.3.1 to notify you of our news updates, bulletins and information or those of other companies in the Northgate group of companies, should you consent to this by completing the appropriate registration forms;

1.3.2 to customise this Website according to your interests;

1.3.3 to carry out research;

1.3.4 to process any request for advice or information supplied by us; and

1.3.5 to comply with our statutory and regulatory obligations.

1.4 The type of information we will collect about you includes:-

1.4.1 your name and address;

1.4.2 your phone number and e-mail address;

1.4.3 the information included in any registration form;

1.4.4 information you complete in relation to our client surveys;

1.4.5 your occupation; and

1.4.6 details about the vehicles you reserve.

When we collect information from you we may want to contact you in the future for marketing purposes by post and e-mail but we need your consent to do this. If you do not want us to contact you (including by post, e-mail or telephone) concerning our services that may be of interest to you then please tick the appropriate box on the registration form.

1.5 We will never collect sensitive information (as defined in data protection legislation) about you without your explicit consent.

1.6 Any information that we collect about you is stored electronically on our database. It may also be printed and stored in our filing system.

1.7 We will keep your personal information confidential except to the extent that we are compelled to disclose it by law, by the police or other law enforcement agencies or to comply with an instruction of a regulatory body of competent jurisdiction. From time to time we may be called upon to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our auditors and/or to comply with regulations in relation to money laundering or other statutory requirements. If you do not consent to our production of your details for this purpose only as an exception to our duty of confidentiality, you can let us know by contacting customer services by writing to Norflex House, Allington Way, Darlington, DL1 4DY or email dailyrental@northgatevsl.com.

1.8 If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or purposes, write to us at the above address or e-mail dailyrental@northgatevsl.com.

1.9 To comply with the Data Protection Act 1998 we adhere to strict security procedures. The personal information that we hold will be held securely to ensure no unauthorised disclosure or access.

1.10 We reserve the right to appoint an internet service provider to host our Website on our behalf which may be situated outside the European Economic Area (the EEA). By agreeing to our terms and conditions of use of our Website you consent to any transfer of your personal information outside the EEA. This may be necessary for us to achieve the purposes set out above.

1.11 If you change your mind about receiving marketing information from us in the future please email us at marketing@northgateplc.com.

1.12 Should you wish to obtain a copy of the personal data that we hold about you, you can send an e-mail to marketing@northgateplc.com. When we are satisfied as to your identity, we will send to you a copy of all the data that we hold concerning you. The fee for this is currently £10.

1.13 If you have a complaint regarding any breach of this privacy policy, contact us at Norflex House, Allington Way, Darlington, DL1 4DY

1.14 When visiting our Website, we would like to use tracking technologies which record information about you automatically. This can include using a "cookie", which would be stored by your browser. If you do not want this to happen you may disable the cookies by following the instructions provided by your browser. If we cannot use such technology it is possible that certain functionality of this site might be affected and you might not be able to access certain Web pages. This information does not identify you personally. We would automatically collect and store only the following information about your visit:-

1.14.1 the internet domain and IP address from where you access our Website;

1.14.2 the type of browser software and operating system used to access our Website;

1.14.3 the date and time you access our Website;

1.14.4 the pages you enter, visit and exit our Website from; and

1.14.5 if you linked to our Website from another website, the address of that website.